01 · Communication
Resolve tenant enquiries using their history
What has already been discussed or arranged for this enquiry? evoliq assigns the message to the property and the existing case. A draft reply can then be prepared using the relevant information.
What you can work with next
The case contains its history, the open question and the person responsible.
A concrete example
“The lift has been out of service since yesterday.”
evoliq draws on the previous exchange and details of the responsible service provider. Your team can see what has already been arranged and which update is still missing.