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evoliq

evoliq for manufacturing

For questions a nameplate cannot answer.

Which device is actually installed, and which manual belongs to it? For questions like these, your team needs technical documents and knowledge from previous service visits. evoliq makes this information usable for support, documentation and proposal preparation. It helps with tasks that often require experienced colleagues.

Nordwerk / Plant A17

Which manual applies to the sensor at measurement point MP-07?

Questions from support and field serviceFictional application example

Answer linked to the plant

According to the installation report, a T-200 sensor was installed at MP-07. Service manual T-200, revision 3, is stored for it. The older plant plan still lists the previous T-100 model.

Working with the industry module

What do we already know about this plant?

A sensor has been replaced. This helps service with the next enquiry, belongs in the order documentation and may matter for an extension. This example shows how your team uses existing knowledge across these three tasks.

  • Technical documents
  • Your systems

  1. Find technical answers

    Which manual applies to the installed device?

    After a replacement, the device designation in the old plant plan may no longer be correct. evoliq therefore uses the last confirmed installation and connects it to the customer's plant and the appropriate manual.

    The right manual is available with installation evidence. Your team also sees that the older plant plan still needs updating.

    Nordwerk / Plant A17

    Fictional application example

    Questions from support and field service

    The installation report shows which sensor is installed.

    Which manual applies to the sensor at measurement point MP-07?

    Answer linked to the plant

    According to the installation report, a T-200 sensor was installed at MP-07. Service manual T-200, revision 3, is stored for it. The older plant plan still lists the previous T-100 model.

    Installed
    T-200 · Serial number E-2184 Installation report dated 3 October 2026
    Matching manual
    Service manual T-200 · Revision 3 Scope: T-200 sensor series

    Installation report professionally confirmed. Updating the plant plan remains open.

  2. Prepare documentation

    Which documents belong to the order?

    A certificate can be assigned to the documented device via its serial number. evoliq compares these details and prepares the documents for the order. Your team also sees which documents are still missing.

    The order documents and a draft report are ready. A list records what is still missing for further work.

    Nordwerk / Plant A17

    Fictional application example

    Order documentation · For professional review

    The serial number connects the certificate to the device.

    Calibration-certificate K-284.pdf · Extracted serial number: E-2184

    Documents for order S-204

    The installation report and certificate are assigned to the order. The final report is a draft; the updated plant data sheet is still missing.

    Device
    T-200 · E-2184
    Measurement point
    MP-07 · Plant A17
    Order
    Service S-204

    Assignment suggested. Documents are professionally reviewed before completion.

  3. Develop proposals

    What else do we need for a proposal?

    When a customer wants to extend their plant, existing plant data and previous agreements help with preparation. evoliq collects these details. Your team can identify which questions still need clarification for the technical work.

    A draft proposal takes existing plant data into account and contains targeted questions for further clarification with the customer.

    Nordwerk / Plant A17

    Fictional application example

    Technical proposal preparation · Draft

    The extension builds on the existing plant.

    The customer wants three additional temperature measurement points. Prepare the technical clarification.
    Customer request
    Three additional measurement points at plant A17.
    Known configuration
    T-200 documented at MP-07. The plant documentation has not yet been fully updated.
    Ask targeted questions
    Which measurement ranges and installation locations are intended? Are suitable connections available?
    Prepared scope
    Three measurement points including installation and documentation. Component selection and effort after technical clarification.

What this example shows

The plant, devices and documents are fictional. The three applications show what a starting point could look like. We define the sources, integrations and work steps included in your industry module for your field.

Further possibilities

Which other tasks can this make easier?

Knowledge about your equipment and plants can also help with writing reports, spare part enquiries and onboarding. The following examples show possible extensions. Together, we clarify which fit your tasks and which documents and systems are needed.

01 · Customer service

Help customers with questions about their plants

In the customer portal, customers can ask questions about their own plants. evoliq helps them find the manuals and evidence approved for them. If a technical question remains open, support can take over.

What you can work with next

Chat in the customer portal provides approved documents and passes open questions to support with the work done so far.

A concrete example

“Where can I find the certificate for my measurement point?”

The customer finds the evidence assigned to their measurement point. If they have a technical question, support takes over using the details already available.

02 · Service reports

Prepare a service report from visit notes

After a service visit, there are notes, photos and voice recordings. evoliq uses these to prepare a service report based on your template and assigns it to the order. Your team can then review and complete the draft.

What you can work with next

A draft report records the documented work and outstanding tasks.

A concrete example

“Sensor replaced, new serial number photographed.”

The draft includes the documented replacement and asks for missing details. It only records checks that are documented.

03 · Onboarding

Familiarise new colleagues with your products

Onboarding brings many questions about products and workflows. New colleagues can clarify these with evoliq, understand differences and practise with examples from your company.

What you can work with next

Explanations and practice cases relate to your company's products and workflows.

A concrete example

“What is the difference between these two device variants?”

Using the documents, evoliq explains differences and asks questions to check understanding. Formal instruction and qualification records remain the responsibility of the designated people.

04 · Technical selection

Compare components against your requirements

Which component meets the requirements? evoliq compares data sheet details and takes units into account. Your team can compare supported properties and clarify missing details.

What you can work with next

A component comparison shows source passages, differences and missing details.

A concrete example

“Which of the three components meets these requirements?”

The analysis compares properties supported by the documents. If compatibility is undocumented, it remains open for clarification. Your team makes the technical selection.

05 · Spare part enquiries

Compare spare part enquiries with device history

Which spare part could fit the installed device? evoliq compares nameplate and serial number with device history. Possible spare parts can be suggested for review based on approved mappings.

What you can work with next

A part selection is ready for review. Targeted questions help clarify open details before ordering.

A concrete example

“We need a replacement for the device in this photo.”

Readable details in the photo are compared with the recorded installation. Your team also sees which modifications or unclear designations need to be considered in the selection.

06 · Preserve expertise

Prepare resolved support questions for the team

Once a support question has been resolved, the answer can help other colleagues. evoliq prepares a guide: what was the problem, what helped and which devices does the solution apply to? Your team reviews the draft before further use.

What you can work with next

Guides are ready for professional review and can be used by the team after approval.

A concrete example

“We already clarified this question last week.”

The draft records the solution, its prerequisites and the relevant product version. After review and approval, other authorised colleagues can use this knowledge.

What evoliq Core contributes

Service knowledge helps with the next proposal too.

Replacing a device can matter for service and for a later proposal. Devices, documents and previous agreements therefore remain connected to the same plant. Authorised colleagues can use this knowledge for their next tasks.

  • Technical documents
  • Your systems

evoliq Core · Shared context

Plant A17

  • Devices
  • Documents
  • Agreements

Manufacturing industry module

Devices, serial numbers, measurement points and specialist templates

  • Support
  • Documentation
  • Proposals

So AI can assign technical details correctly.

Which device does the serial number belong to, and at which measurement point is it installed? The industry module models these terms and relationships and assigns the relevant documents. Professional rules and templates support your team in answering, reviewing and developing work.

So the next task builds on the work done so far.

Core connects details to the relevant device and records what is confirmed and what remains open. These results stay usable for authorised colleagues. The next question or a new proposal can build on the current state.

More about Core

Experience from practice

We know the search for the right technical answer.

From our work in technical environments, we know the questions about devices, the search through documents and the coordination with customers. This experience informs evoliq. Existing expertise should help your team with the specific task and remain available as work continues.

Your next step

Which question keeps requiring the same specialists?

Let us look at a question for which your team keeps calling in the same specialists. Together, we can clarify which documents and knowledge are needed and how evoliq can support the work.

Get to know the industry module